Privacy Policy

The Chatty Vets

Last updated: 7 October 2026

1. Who We Are

The Chatty Vets is a UK-based veterinary partnership operated by Brendan Ruban-Williams MRCVS and Charlotte Griffin MRCVS.

Business address: 434 Hurst Road, Bexley, Kent, DA4 9HD.

For any privacy-related queries, you can contact us at:

hello@chattyvets.com

We are the data controller responsible for your personal data.

2. What This Policy Covers

This Privacy Policy explains how we collect, use, and protect your personal data when you:

Visit our website

Subscribe to our newsletter

Submit messages or voice notes (e.g. via WhatsApp)

Interact with our content

Buy an event ticket, merchandise or CPD Library access

Use secure email sign-in, course resources, quizzes and certificates

3. What Data We Collect

Depending on how you interact with us, we may collect:

Personal Information

Name (if provided)

Email address

Purchase and booking references, payment status, discount eligibility, access dates and refunds

Practice details where supplied, attendance check-in and quiz or certificate records

For merchandise, delivery and billing details are collected through Shopify checkout

Any information you include in messages or submissions

User-Submitted Content

Voice notes

Messages

Case discussions (submitted voluntarily)

Technical Data

IP address

Browser type

Device information

Website usage data (e.g. pages visited, time spent)

4. How We Use Your Data

We use your data to:

Process bookings, verify eligible discounts and provide the access you purchased

Send verification codes, sign-in links, booking confirmations and service messages

Record attendance, quiz completion, CPD certificates and access expiry

Reconcile payments and refunds; we do not store complete card details in CVP

Send newsletters and updates (if you subscribe)

Respond to enquiries or messages

Improve our website and content

Analyse audience engagement

Share or feature user-submitted content (with appropriate anonymisation)

We will only use your data where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under UK GDPR, we rely on:

Consent – for newsletters and marketing communications

Legitimate interests – to maintain security, prevent misuse, respond to enquiries and improve our services

Contract – to provide paid bookings, merchandise, Library access and related service communications

Legal obligation – to maintain accounting records and meet applicable legal requirements

You can withdraw consent at any time.

6. Newsletter and Marketing

If you subscribe to our newsletter:

You will receive podcast news, CPD updates and event offers. Buying access or a ticket does not automatically subscribe you to marketing.

You can unsubscribe at any time using the link in our emails

We do not sell or share your email address with third parties for marketing.

7. User Submissions (Including WhatsApp)

If you send us messages, voice notes, or case material:

You are doing so voluntarily

We may review material you send to respond to you. We will agree any identifiable public use with you; sending a message is not blanket permission to publish your identity.

You must ensure all content is anonymised and does not contain identifiable client or patient information

We may store and use these submissions for content creation and engagement.

8. Cookies and Embedded Services

Essential cookies support email verification, secure sign-in, purchases and shopping baskets. Embedded Shopify, podcast and video services may use their own cookies or similar storage and receive connection information when loaded.

Third-party functionality and its cookie requirements must be considered separately from our essential sign-in cookies. Browser settings can limit storage, but may affect checkout or playback.

9. Service Providers

We use OpenAI Sites and Cloudflare for the public website, DigitalOcean for CVP and Library services, Stripe for CPD payments, Shopify for merchandise, and Postmark for transactional emails. Wix remains in use for historical purchase records and some newsletter administration or campaigns.

Podcast and course playback may use Buzzsprout, Vimeo or YouTube. WhatsApp communications are handled through WhatsApp. These services receive the information needed for the feature you use and may act under their own privacy notices.

Some providers process information outside the UK. Contact hello@chattyvets.com for information about relevant providers and transfer arrangements.

10. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes outlined in this policy

Comply with legal obligations

You can request deletion of your data at any time (see Section 12).

11. Data Security

We take reasonable steps to protect your personal data from:

Unauthorised access

Loss or misuse

However, no online system is completely secure, and we cannot guarantee absolute security.

12. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Restrict or object to processing

Request data portability where applicable

Withdraw consent at any time

To exercise these rights, contact us at:

hello@chattyvets.com

13. Complaints

If you are not satisfied with how we handle your data, you can contact the:

Information Commissioner’s Office (ICO)

Website: https://www.ico.org.uk

14. Changes to This Policy

We may update this Privacy Policy from time to time.

We publish changes on this page. Where fresh consent is needed, we will request it separately.