Privacy Policy
How we collect, use, and protect your data when you interact with Chatty Vets.
Privacy Policy
Chatty Vets
Last updated: 28.03.2026
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1. Who We Are
Chatty Vets is operated by Brendan Ruban-Williams MRCVS and Charlotte Griffin MRCVS, a UK-based veterinary partnership.
For any privacy-related queries, you can contact us at:
We are the data controller responsible for your personal data.
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2. What This Policy Covers
This Privacy Policy explains how we collect, use, and protect your personal data when you:
Visit our website
Subscribe to our newsletter
Contact us directly
Submit messages or voice notes (e.g. via WhatsApp)
Interact with our content
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3. What Data We Collect
Depending on how you interact with us, we may collect:
Personal Information
Name (if provided)
Email address
Any information you include in messages or submissions
User-Submitted Content
Voice notes
Messages
Case discussions (submitted voluntarily)
Technical Data
IP address
Browser type
Device information
Website usage data (e.g. pages visited, time spent)
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4. How We Use Your Data
We use your data to:
Send newsletters and updates (if you subscribe)
Respond to enquiries or messages
Improve our website and content
Analyse audience engagement
Share or feature user-submitted content (with appropriate anonymisation)
We will only use your data where we have a lawful basis to do so.
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5. Lawful Basis for Processing
Under UK GDPR, we rely on:
Consent – for newsletters and marketing communications
Legitimate interests – to improve our content and website
Consent / voluntary submission – for user-submitted content
You can withdraw consent at any time.
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6. Newsletter and Marketing
If you subscribe to our newsletter:
You will receive updates about new episodes, blog posts, and relevant content
You can unsubscribe at any time using the link in our emails
We do not sell or share your email address with third parties for marketing.
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7. User Submissions (Including WhatsApp)
If you send us messages, voice notes, or case material:
You are doing so voluntarily
You consent to us reviewing, editing, and potentially sharing this content
You must ensure all content is anonymised and does not contain identifiable client or patient information
We may store and use these submissions for content creation and engagement.
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8. Cookies and Analytics
We use cookies and similar technologies to:
Understand how users interact with our website
Improve functionality and performance
This may include tools provided by our website platform (e.g. Wix analytics).
You can control cookies through your browser settings.
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9. Third-Party Services
We may use third-party services to operate our website and communications, including:
Website hosting (e.g. Wix)
Email/newsletter platforms
Analytics tools
These providers may process your data on our behalf but are required to do so securely and in compliance with data protection laws.
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10. Data Retention
We retain personal data only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal obligations
You can request deletion of your data at any time (see Section 12).
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11. Data Security
We take reasonable steps to protect your personal data from:
Unauthorised access
Loss or misuse
However, no online system is completely secure, and we cannot guarantee absolute security.
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12. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
To exercise these rights, contact us at:
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13. Complaints
If you are not satisfied with how we handle your data, you can contact the:
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
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14. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.